Fitness Log not Updating from Swim.com

RFWVT 11 months ago

I followed the instructions from the post from 2 months ago: https://community.usms.org/swimming/f/usms-topics/31778/swim-com---fitness-log and I unlinked and relinked my account. About 90 minutes later, I'm still not getting my entries appearing in my FLOG even though they show up on my "Recent Swimss" and on Swim.com. Ideas on how to get this working again? It was working for all of 2022 and 2023.

Thanks!

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Kyle Deery 11 months ago

RFWVT, we believe we have identified an issue with some users account connection. We are working with Swim.com to resolve the issue.
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swimark 10 months ago in reply to Kyle Deery

My "FLOG" has not been updated since the middle of December 2023, same with "My Swim Feed". I contacted swim.com last week and they say they fixed it. They told me to relinked my accounts, which I did yesterday. So now "My Swim Feed" is being updated, however my "FLOG" isn't.

I swam today and same thing, "My Swim Feed" was updated, but not my "FLOG".
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swimark 10 months ago in reply to Kyle Deery

My "FLOG" has not been updated since the middle of December 2023, same with "My Swim Feed". I contacted swim.com last week and they say they fixed it. They told me to relinked my accounts, which I did yesterday. So now "My Swim Feed" is being updated, however my "FLOG" isn't.

I swam today and same thing, "My Swim Feed" was updated, but not my "FLOG".
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kristilynn 10 months ago in reply to swimark

My FLOG hasn't updated in forever, probably going on 2 years. I finally gave up. It was never right anyway since the data came in from my Garmin and it never counts yardage from kicking, so I always had to edit my FLOG entries.
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Kyle Deery 10 months ago in reply to swimark

Hi all, we are still troubleshooting this. It appears to be a token issue for a few users. We will keep you posted when it is fixed.
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swimark 10 months ago in reply to Kyle Deery

Thanks for the update
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Jeriel Ng 7 months ago in reply to Kyle Deery

Has this been fixed yet? I just connected on Monday and haven’t been able to see any of my past or current swims. Tried disconnecting as well, but that didn’t seem to work.
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Kyle Deery 7 months ago in reply to Jeriel Ng

Jeriel Ng we have found the issue. It is only impacting a few members and the fix should be pushed to the site in early June. Sorry for the inconvenience!
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Jeriel Ng 7 months ago in reply to Kyle Deery

Kyle Deery Awesome thanks! And will it read past swims as well, or will it only read any new incoming swims that get recorded after the fix?
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Kyle Deery 7 months ago in reply to Jeriel Ng

All swims will come over Jeriel Ng
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Jeriel Ng 6 months ago in reply to Kyle Deery

Hey Kyle Deery! Was this rolled out already? It seems like my FLOG is still not updating, so I just wanted to check. Thanks!
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RFWVT 2 months ago in reply to Jeriel Ng

looks like it started pulling with this last thursday. I am actually glad they didn't backfill it since I've been manually entering it since it broke
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