I won't ever buy anything from Metro Swim Shop and I really hope that no one has to go through what I went through. I ordered a swim parka on-line from them and they canceled my order for no apperant reason. After talking to rude customer service and having them told me that my order had been cancel, I ordered another one from swim200 shop. It was great. Three weeks later I got a parka from Metro Swim shop and also find out that they charge my credit card twice. Now I am stuck with two parkas and a bunch of extra charge on my credit card and clueless customer service people on the phone.
Did anyone here order from them before? Do you also know a good website to order swimming things??
Former Member
Pretty sure Metro is where we get parkas and backpacks from. Never any issues. Hopefully an isolated incident. I suggest calling and talking to management, perhaps even getting this thread scrubbed. No sense in giving bad publicity until every option has been exercised.
It might be isolated incident and I am not saying otherwise but I am having a bad experience and actually found a few reviews on-line that say the same things www.insiderpages.com/.../15239802758
I should have done more research before I ordered and just want to share that with you guys.
I am expecting a call from them tomorrow and hopefully I can put this all behind me.
Swimoutlet is my fav...we don't have anything closer than 30 minutes and the prices are more expensive anyway. The selection at swimoutlet is great and they often have sales and free shipping offers.
I am so glad to live near Toad Hollow Athletics. That place is "da bomb"!
Toad Hollow is a pretty good store, my high school coach actually owns it so I get some nice discounts on tech suits there ^_^. Even with the discount though, swimoutlet still might be a little bit cheaper.
I won't ever buy anything from Metro Swim Shop and I really hope that no one has to go through what I went through. I ordered a swim parka on-line from them and they canceled my order for no apperant reason. After talking to rude customer service and having them told me that my order had been cancel, I ordered another one from swim200 shop. It was great. Three weeks later I got a parka from Metro Swim shop and also find out that they charge my credit card twice. Now I am stuck with two parkas and a bunch of extra charge on my credit card and clueless customer service people on the phone.
Did anyone here order from them before? Do you also know a good website to order swimming things??
I would call Metro back up and tell them to fix the problem asap. If they do not I would file a complaint with the BBB and hopefully they will perk up and help you the right way. Write a lengthy letter, being detailed and use names if you have any....
Order from www.kastawayswimwear.com - they have some really great people there. You would not experience issues like your above issue. They just updated their website and are still working out the kinks... it should be finished soon.
Swimoutlet.com has always been great for me. Recently, I placed an order and called the next day to add another small item. They weren't able to add to my original order because it was already packaged for shipping, but they did offer to send me the additional item and waive the shipping charge. My items are always delivered quickly (and I use the cheap shipping option) even though I live on the opposite coast from the store.
I ordered from Metro Swim Shop but I've not recieved half an order from a month ago. I've called twice, trying to find out if I am going to get the product etc. They just don't follow up on anything and you have to do all the legwork if there's an issue.
