I won't ever buy anything from Metro Swim Shop and I really hope that no one has to go through what I went through. I ordered a swim parka on-line from them and they canceled my order for no apperant reason. After talking to rude customer service and having them told me that my order had been cancel, I ordered another one from swim200 shop. It was great. Three weeks later I got a parka from Metro Swim shop and also find out that they charge my credit card twice. Now I am stuck with two parkas and a bunch of extra charge on my credit card and clueless customer service people on the phone.
Did anyone here order from them before? Do you also know a good website to order swimming things??
Parents
Former Member
I won't ever buy anything from Metro Swim Shop and I really hope that no one has to go through what I went through. I ordered a swim parka on-line from them and they canceled my order for no apperant reason. After talking to rude customer service and having them told me that my order had been cancel, I ordered another one from swim200 shop. It was great. Three weeks later I got a parka from Metro Swim shop and also find out that they charge my credit card twice. Now I am stuck with two parkas and a bunch of extra charge on my credit card and clueless customer service people on the phone.
Did anyone here order from them before? Do you also know a good website to order swimming things??
I would call Metro back up and tell them to fix the problem asap. If they do not I would file a complaint with the BBB and hopefully they will perk up and help you the right way. Write a lengthy letter, being detailed and use names if you have any....
Order from www.kastawayswimwear.com - they have some really great people there. You would not experience issues like your above issue. They just updated their website and are still working out the kinks... it should be finished soon.
I won't ever buy anything from Metro Swim Shop and I really hope that no one has to go through what I went through. I ordered a swim parka on-line from them and they canceled my order for no apperant reason. After talking to rude customer service and having them told me that my order had been cancel, I ordered another one from swim200 shop. It was great. Three weeks later I got a parka from Metro Swim shop and also find out that they charge my credit card twice. Now I am stuck with two parkas and a bunch of extra charge on my credit card and clueless customer service people on the phone.
Did anyone here order from them before? Do you also know a good website to order swimming things??
I would call Metro back up and tell them to fix the problem asap. If they do not I would file a complaint with the BBB and hopefully they will perk up and help you the right way. Write a lengthy letter, being detailed and use names if you have any....
Order from www.kastawayswimwear.com - they have some really great people there. You would not experience issues like your above issue. They just updated their website and are still working out the kinks... it should be finished soon.
