Just wondering: we recently purchased team suits from agon swim. The result was a logo that you can barely see. Part of the problem was that we chose a black suit with a deep maroon colored logo.
Since this was our first time ordering suits, I would have thought that Agon would have had some production folks who would have raised a question with our order -- not so!!:mad::mad:
Agon does't feel that have any responsiblities here. I feel they could use a understanding the value of 'good customer satisfaction'.
Can anyone comment on a good swim suit company ?
Or has anyone else experienced similiar problems?
Former Member
...they actually admitted that nobody had checked the job when it arrived at their nashville site from overseas!
"From overseas"?
That explains how they're able to produce their products for a reasonable price.
Agon provides a product that is different from most of the others I've seen. From their catalog and the suits that I've seen in person, it looks like they are actually dyeing the fabric with the custom design, then cutting and sewing the swimsuits from that fabric. The result is truly a one-of-a-kind suit.
The other "team" suits that I have seen use an already-made suit (such as Speedo) and then apply a silkscreened logo. I've seen them with logos on the chest (women's suits) or on the butt. The disadvantage of doing this is that the logo is probably going to eventually peel off. With Agon's custom-dyed fabric, that's not an issue.
I always wondered how Agon was able to produce their custom fabrics. Apparently they "outsource" that part of the operation.
Anna Lea
sky_flyer
I am sorry that you had such a bad experience with Agon. I am familiar with them.
I work for a competitive swimwear company. We sell Speedo, TYR, Nike, Dolphin, and Reebok brand suits and equipment. You'll find we are easy to do business with and will provide you with excellent customer service. We have customers all over the nation.
I will PM you and provide some more information. I hope I am not overstepping any boundaries on this forum; that is why I will not post the name and number of my company, but you did inquire about locating a "good swim suit company."
Thanks.
Wow, I read this post and just shake my head:shakeshead: I mean talk about a lack of accountability and passing the buck...
YOU are quite good at blaming someone else, but what was YOUR role in all of this? Especially from someone with your "printing experience"?
Part of the problem was that we chose a black suit with a deep maroon colored logo.
You chose the colors
the fact is: even if the proof sent over the internet showed 'high' contrast of logo color vs suit color... someone in the production group at agon should have raised a flag and stopped for a second to question the job.
Agon did not do this. AND then they take no responsibility.
I don't care if they are busy or a small company... you are only as good as your last performance! I have a background with some printing, and I can not imagine why someone would not have questioned the job.
The point is: why even print a logo, if you can not see it when standing 6 feet away ?
You asked them to...You explicitly chose the colors and placed the orders.
And I will add that agon did send us a trial suit package... but who sends someone an assortment of suits and for men, gives a drag suit for a size 32 suit. This suit easily slid on me (size 38). My guess was that they actually tagged the suit incorrectly. When I ordered a size 38, the suit was HUGE. Obviously, I made the wrong assumption.
Anyone who really understands the business would have included in the try on package men's suits that were either jammers, or 'speedo' style suits in the smaller sizes, and then added in some drag suits in the larger sizes. I just thought agon did a poor job at this too. By the way, no flyer in with the suits that would have explained that the suits tend to run big.
They just don't have what it takes. what more can I say ?
miserable experience. And what can you say from a company (small) who's president won't actually speak to the customer. What are they so afraid of ? unbelievable !:(
And they sent you sample suits? And YOU made assumptions. And you still blame someone else. Sorry, but you played a big role in this fiasco and deserve to share a large portion of the blame IMHO.
If you approached them as harshly as in this post, I'm not so sure that I blame them for brushing you off...
thanks everyone.
Although Agon might be able to do their suits cheaper overseas... if they do not know the first thing about satisfying customers then they will have to learn the hard way.
I would never do business with them again.
It was my understanding that they provided web support to help with facilitating the ordering process. I assigned the suits ordering to a member of my team.... so we were in it too deep to turn back when I learned that they did not help by puting up a web page that would do all the ordering, payments, and shipping via one's credit card.
And I will add that agon did send us a trial suit package... but who sends someone an assortment of suits and for men, gives a drag suit for a size 32 suit. This suit easily slid on me (size 38). My guess was that they actually tagged the suit incorrectly. When I ordered a size 38, the suit was HUGE. Obviously, I made the wrong assumption.
Anyone who really understands the business would have included in the try on package men's suits that were either jammers, or 'speedo' style suits in the smaller sizes, and then added in some drag suits in the larger sizes. I just thought agon did a poor job at this too. By the way, no flyer in with the suits that would have explained that the suits tend to run big.
They just don't have what it takes. what more can I say ?
miserable experience. And what can you say from a company (small) who's president won't actually speak to the customer. What are they so afraid of ? unbelievable !:(
