Which e-tailer offers reliably great customer service?

My purchases have all been through SwimOutlet.com and I was pleased with their service. I especially appreciated the online chat feature, so I could ask questions about the products I was considering. They also have a great selection. I would like to update my review of SwimOutlet.com, because my opinion of them has risen to a higher level. I had purchased a pair of Aqua Sphere Kayenne Ladies goggles and absolutely LOVED them- for about two weeks. They were very comfortable, fit my small face, and didn't leak. Then, all of a sudden, my goggles started flooding when I started swimming, yesterday, even though I hadn't done anything differently. No matter how good of a seal I had before I hit the water and no matter how much I tightened them, they flooded. So, I sent an e-mail to customer service and received a response from the same gal who helped me on the "Live Chat". Not only did the response arrive quickly; it completely met my satisfaction. She sent another e-mail with a mailing label, so I could send the goggles back, postage paid by SwimOutlet.com. And, they are going to send me another pair of goggles, expedited shipping, again, postage paid by them. Since it turns out they have received numerous complaints similar to mine about these particular goggles, they no longer sell them. (I couldn't find them on any other website of USMS sponsors, either, so it must be a widespread problem.) "Grace" was honest about the problems with those goggles and answered my questions about the reliability of another pair of Aqua Sphere goggles that I thought I would try, instead. And, since they are less expensive (barely!), they said they would refund the difference to my credit card, even though I didn't ask and wouldn't have bothered with the $1 difference! Both e-mails I received from SwimOutlet were very apologetic, appreciative of my business, and eager to please. It was customer service at its finest; something I appreciate very much. :applaud: I could not have asked for this problem to have been handled any quicker or more efficiently. SwimOutlet.com has my loyalty and deserves the business of USMS members! :cheerleader:

My purchases have all been through SwimOutlet.com and I was pleased with their service. I especially appreciated the online chat feature, so I could ask questions about the products I was considering. They also have a great selection. I would like to update my review of SwimOutlet.com, because my opinion of them has risen to a higher level. I had purchased a pair of Aqua Sphere Kayenne Ladies goggles and absolutely LOVED them- for about two weeks. They were very comfortable, fit my small face, and didn't leak. Then, all of a sudden, my goggles started flooding when I started swimming, yesterday, even though I hadn't done anything differently. No matter how good of a seal I had before I hit the water and no matter how much I tightened them, they flooded. So, I sent an e-mail to customer service and received a response from the same gal who helped me on the "Live Chat". Not only did the response arrive quickly; it completely met my satisfaction. She sent another e-mail with a mailing label, so I could send the goggles back, postage paid by SwimOutlet.com. And, they are going to send me another pair of goggles, expedited shipping, again, postage paid by them. Since it turns out they have received numerous complaints similar to mine about these particular goggles, they no longer sell them. (I couldn't find them on any other website of USMS sponsors, either, so it must be a widespread problem.) "Grace" was honest about the problems with those goggles and answered my questions about the reliability of another pair of Aqua Sphere goggles that I thought I would try, instead. And, since they are less expensive (barely!), they said they would refund the difference to my credit card, even though I didn't ask and wouldn't have bothered with the $1 difference! Both e-mails I received from SwimOutlet were very apologetic, appreciative of my business, and eager to please. It was customer service at its finest; something I appreciate very much. :applaud: I could not have asked for this problem to have been handled any quicker or more efficiently. SwimOutlet.com has my loyalty and deserves the business of USMS members! :cheerleader: