Just wondering: we recently purchased team suits from agon swim. The result was a logo that you can barely see. Part of the problem was that we chose a black suit with a deep maroon colored logo.
Since this was our first time ordering suits, I would have thought that Agon would have had some production folks who would have raised a question with our order -- not so!!:mad::mad:
Agon does't feel that have any responsiblities here. I feel they could use a understanding the value of 'good customer satisfaction'.
Can anyone comment on a good swim suit company ?
Or has anyone else experienced similiar problems?
Parents
Former Member
Thanks everyone for the replies:
the fact is: even if the proof sent over the internet showed 'high' contrast of logo color vs suit color... someone in the production group at agon should have raised a flag and stopped for a second to question the job.
Agon did not do this. AND then they take no responsibility.
I don't care if they are busy or a small company... you are only as good as your last performance! I have a background with some printing, and I can not imagine why someone would not have questioned the job.
The point is: why even print a logo, if you can not see it when standing 6 feet away ?
These folks are in the swim suit design and graphics business seven days a week, 365 days a year. They are the pro's. The did a poor job, and I would never do business with them again.
Lastly, Agon, in my opinion, has very poor skills when it comes to both 'production' and customer satisfaction. I should have went with a bigger more established company who would have had a process in place to deal with the issue before it got to this point.
I wanted to speak to their President, and was told that he doesn't talk to customers. Can you believe this ? And someone said they are a small company? Just unbelievable.
Just unbelievable.
Thanks everyone for the replies:
the fact is: even if the proof sent over the internet showed 'high' contrast of logo color vs suit color... someone in the production group at agon should have raised a flag and stopped for a second to question the job.
Agon did not do this. AND then they take no responsibility.
I don't care if they are busy or a small company... you are only as good as your last performance! I have a background with some printing, and I can not imagine why someone would not have questioned the job.
The point is: why even print a logo, if you can not see it when standing 6 feet away ?
These folks are in the swim suit design and graphics business seven days a week, 365 days a year. They are the pro's. The did a poor job, and I would never do business with them again.
Lastly, Agon, in my opinion, has very poor skills when it comes to both 'production' and customer satisfaction. I should have went with a bigger more established company who would have had a process in place to deal with the issue before it got to this point.
I wanted to speak to their President, and was told that he doesn't talk to customers. Can you believe this ? And someone said they are a small company? Just unbelievable.
Just unbelievable.
