Swim.com app on Apple watch and iPhone 12

Been using swim.com ton my Apple watch o record my swims for a number of years with great success.

The last time a swim.com uploaded to my fitness log was March 5th. Have no idea why it stopped.

Account was fully integrated, accounts are linked and yet the swims will not populate. Every swim.com swim is in the app on my phone.

How can I get those past swims to populate to myFitness flog? BTW - I have sent 2 help requests with attached files to swim.com help center - no response.

Anyone else have this issue?

Thanks.

Parents

0 BethanyBurchill 6 months ago

Hi Ann, This has been identified as a token issue with a handful of members and is being investigated. Sorry for the inconvenience. Once we have an update, we will let you know.
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0 Annkmarshfield 6 months ago in reply to BethanyBurchill

Thanks Bethany. I had this issue one other time :( I even contacted swim.com via their help function - radio silence
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0 Annkmarshfield 1 month ago in reply to Annkmarshfield

Hi Bethany - last week I read on this forum that the Swim.com update was pushed out. I followed the instructions which Kyle wrote for another swimmer. Sadly, the update did not update. My FLOG does not reflect any swims since early March. There are swims which I entered manually but for most of the year the dates are blank.

Please advise.........
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0 BethanyBurchill 1 month ago in reply to Annkmarshfield

Hi Ann,

I sent you an email to help get this resolved for you.

Bethany
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0 BethanyBurchill 1 month ago in reply to Annkmarshfield

Hi Ann,

I sent you an email to help get this resolved for you.

Bethany
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0 Annkmarshfield 1 month ago in reply to BethanyBurchill

Thanks for the email Bethany!
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