Swim happy

My swim happy for today is about Swim Outlet, because they came through, once again, with great customer service. I had purchased a Tyr polyester grab bag suit that ended up being 94% poly/ 6% Spandex. Well, this Spandex really gave out fast! According to my FLOG, the suit only lasted about 80 miles before completely stretching out. And, it's a size smaller than I usually wear! My Speedo Endurance suits last close to 300 miles, so I figured a Tyr poly suit would last a lot longer than 80 miles. But, it started stretching out about 40 miles ago. I wrote to Swim Outlet about the problem with my suit and this was their reply: Dear Elaine, Thank you for contacting SwimOutlet.com. I am sorry to hear that your suit did not hold up longer for you. While we can not guarantee the exact number of miles a suit will last, as a courtesy we can send you a replacement suit or issue a store credit if you would like to try a different item. To return the damaged merchandise, you will be issued a prepaid postage label from FedEx. This label will be sent electronically to your email address within the next 2-3 hours along with instructions on how to use it. When looking for the emailed label, be sure to check your Spam filters and folders as this message may be filtered out. Please let us know if you would like a replacement or if you would prefer store credit once the suit is received. Once again, I apologize for any inconvenience. Should you have any additional questions please do not hesitate to let us know. Have a great day! I replied with a request of a replacement suit and this is the e-mail I received today: Dear Elaine, Thank you so much for the positive feedback. It's always great to hear that our customers are happy with our service - it's our number one priority! Per your request, we have shipped a replacement suit to you at no cost. You should receive this suit within 3-5 business days. I hope that you're happy with the new suit - but as always, please let us know if you have any questions or if any problems arise. Thanks again for contacting us at SwimOutlet.com and have a wonderful day! Now, that's GREAT customer service! I have bought a lot of gear from Swim Outlet and have always been pleased with their prices and customer service. :agree:

My swim happy for today is about Swim Outlet, because they came through, once again, with great customer service. I had purchased a Tyr polyester grab bag suit that ended up being 94% poly/ 6% Spandex. Well, this Spandex really gave out fast! According to my FLOG, the suit only lasted about 80 miles before completely stretching out. And, it's a size smaller than I usually wear! My Speedo Endurance suits last close to 300 miles, so I figured a Tyr poly suit would last a lot longer than 80 miles. But, it started stretching out about 40 miles ago. I wrote to Swim Outlet about the problem with my suit and this was their reply: Dear Elaine, Thank you for contacting SwimOutlet.com. I am sorry to hear that your suit did not hold up longer for you. While we can not guarantee the exact number of miles a suit will last, as a courtesy we can send you a replacement suit or issue a store credit if you would like to try a different item. To return the damaged merchandise, you will be issued a prepaid postage label from FedEx. This label will be sent electronically to your email address within the next 2-3 hours along with instructions on how to use it. When looking for the emailed label, be sure to check your Spam filters and folders as this message may be filtered out. Please let us know if you would like a replacement or if you would prefer store credit once the suit is received. Once again, I apologize for any inconvenience. Should you have any additional questions please do not hesitate to let us know. Have a great day! I replied with a request of a replacement suit and this is the e-mail I received today: Dear Elaine, Thank you so much for the positive feedback. It's always great to hear that our customers are happy with our service - it's our number one priority! Per your request, we have shipped a replacement suit to you at no cost. You should receive this suit within 3-5 business days. I hope that you're happy with the new suit - but as always, please let us know if you have any questions or if any problems arise. Thanks again for contacting us at SwimOutlet.com and have a wonderful day! Now, that's GREAT customer service! I have bought a lot of gear from Swim Outlet and have always been pleased with their prices and customer service. :agree: