Did anyone order the fleece jacket at nationals with the embriodered logo? I never received mine and I am getting quite the run around from these people. Has anyone had success in receiving their jacket from Fine Designs Inc? If so who did you call?
I'm glad you got better customer service than I did. I never got a replacement for my t-shirt. I got a t-shirt at LC Nats last year and within 2 washings the shirt was pilled and the logo was fading. The guy I emailed told me that had never happened in his 11 years with the company. Really? No problems like that in 11 years?! I asked him if I could buy another t-shirt and he said he would only replace the one I bought with an exact item if I returned the one I had. Well, I still wanted to wear the one I had, I just wanted to buy another that looked better (another style shirt that wouldn't pill). He refused!! But their web site says 100% customer service. NOT! He eventually stopped returning emails and I never got resolution on my shirt. Fine Designs sucks! They are a company that doesn't deserve any business.
I'm glad you got better customer service than I did. I never got a replacement for my t-shirt. I got a t-shirt at LC Nats last year and within 2 washings the shirt was pilled and the logo was fading. The guy I emailed told me that had never happened in his 11 years with the company. Really? No problems like that in 11 years?! I asked him if I could buy another t-shirt and he said he would only replace the one I bought with an exact item if I returned the one I had. Well, I still wanted to wear the one I had, I just wanted to buy another that looked better (another style shirt that wouldn't pill). He refused!! But their web site says 100% customer service. NOT! He eventually stopped returning emails and I never got resolution on my shirt. Fine Designs sucks! They are a company that doesn't deserve any business.
