Did anyone order the fleece jacket at nationals with the embriodered logo? I never received mine and I am getting quite the run around from these people. Has anyone had success in receiving their jacket from Fine Designs Inc? If so who did you call?
Parents
Former Member
I did get a person on the phone today and they did say that the jackets are going out today. If anyone else has that problem, just be persistent.
On another note, I bought my daughter a sweatshirt from these guys at a meet and the colors from the iron on decal were smeared into each other after they folded the shirt while it was still warm from the press. My daughter was not happy and we brought it to their attention. They handed me a buisness card and said it would wash off in the laundry and if it didn't, I could return it and they would send a new one.
He just expected me to walk away with a crap shirt I just spent too much money on and then incurr shipping to make it right....
So I asked why would the rest of the decal stay on the shirt and only the smudged part wash off? He insisted it would, and said they would mail a new sweatshirt if it didn't. Knowing it would be one of those customer service nightmares if I went that route, I said so if it comes off in the wash at home, it will come off if I wash it in the bathroom sink here at the meet - right?
Well guess what? Of course it didn't come off - so he had to make us a new sweatshirt and he was not happy.
I did get a person on the phone today and they did say that the jackets are going out today. If anyone else has that problem, just be persistent.
On another note, I bought my daughter a sweatshirt from these guys at a meet and the colors from the iron on decal were smeared into each other after they folded the shirt while it was still warm from the press. My daughter was not happy and we brought it to their attention. They handed me a buisness card and said it would wash off in the laundry and if it didn't, I could return it and they would send a new one.
He just expected me to walk away with a crap shirt I just spent too much money on and then incurr shipping to make it right....
So I asked why would the rest of the decal stay on the shirt and only the smudged part wash off? He insisted it would, and said they would mail a new sweatshirt if it didn't. Knowing it would be one of those customer service nightmares if I went that route, I said so if it comes off in the wash at home, it will come off if I wash it in the bathroom sink here at the meet - right?
Well guess what? Of course it didn't come off - so he had to make us a new sweatshirt and he was not happy.
