I reported earlier that my B70 Nero comp legskin developed a tear. I bought it the last day of LCM Nats in Portland on August 17. I swam 2 events in it there, one meet and 5 events in November, and finally 4 events at a meet in December. At the last meet a teammate noticed a tear developing. The hole looked like a seam or lamination in the fabric was letting go. The attached thumbnail shows the tear, which was above the stitched crotch seam and below the zipper. The stated warranty is 90 days, so I was about 3 weeks outside that when the tear developed.
I am 6'2" and 195, and the suit was a 30, so I was more or less within the guidelines. I also bought the size recommended by the vendor, Kastaway.
I didn't warm up or practice in the suit at all, and was pretty careful putting it on. When I looked at the tear closely, I didn't see any sign that I'd snagged it on something or torn it somehow.
I sent an email to blueseventy in Seattle, got a prompt response from Shawn Lucas and (indirectly) Roque Santos, and after I sent the picture, an RA#. I sent the torn suit back, and today received a brand spanking new replacement under warranty via UPS, no charge.
Excellent customer service, gentlemen, thank you!
I've mentioned before that I love the suit. I did not like my FS Pro full suit for breaststroke, but the B70, even with the full leg, works for all strokes.
I'm even happier with it now.
Parents
Former Member
Dear all
Wow, looks like some of you have had a great experience and others left wondering if we have gone home for the day.
If any of you have any issues then please do contact myself or Eric Montiel at the blueseventy office eric@blueseventy.com (Operations manager) . The team in house are completely rammed with orders and buy backs etc (not that this is any excuse for bad comms and service) but we will endeavor to deal with you as we have always, in the best manner possible. If our efforts fail then for this we offer a big apology.
We are struggling to get a good quantity of suits flowing to us from the factories right now, and with demand so high we are doing all we can to send out replacements etc. If we mess up it is not deliberate, it's because we are perhaps trying too hard to get suits out the door quickly etc, but i say this not as an excuse but more a reason.
The shoot out prizes caught us off guard, and in particular myself as i was responsible for sending out the vouchers....so my hands are in the air and you may fire!!!!
You can contact me direct or on here, my mail is dean@blueseventy.com
here to help always.
Thanks all, and please know we love all of the USMS group and we enjoy working with you all.
Deano (The British guy)
Dear all
Wow, looks like some of you have had a great experience and others left wondering if we have gone home for the day.
If any of you have any issues then please do contact myself or Eric Montiel at the blueseventy office eric@blueseventy.com (Operations manager) . The team in house are completely rammed with orders and buy backs etc (not that this is any excuse for bad comms and service) but we will endeavor to deal with you as we have always, in the best manner possible. If our efforts fail then for this we offer a big apology.
We are struggling to get a good quantity of suits flowing to us from the factories right now, and with demand so high we are doing all we can to send out replacements etc. If we mess up it is not deliberate, it's because we are perhaps trying too hard to get suits out the door quickly etc, but i say this not as an excuse but more a reason.
The shoot out prizes caught us off guard, and in particular myself as i was responsible for sending out the vouchers....so my hands are in the air and you may fire!!!!
You can contact me direct or on here, my mail is dean@blueseventy.com
here to help always.
Thanks all, and please know we love all of the USMS group and we enjoy working with you all.
Deano (The British guy)
