I reported earlier that my B70 Nero comp legskin developed a tear. I bought it the last day of LCM Nats in Portland on August 17. I swam 2 events in it there, one meet and 5 events in November, and finally 4 events at a meet in December. At the last meet a teammate noticed a tear developing. The hole looked like a seam or lamination in the fabric was letting go. The attached thumbnail shows the tear, which was above the stitched crotch seam and below the zipper. The stated warranty is 90 days, so I was about 3 weeks outside that when the tear developed.
I am 6'2" and 195, and the suit was a 30, so I was more or less within the guidelines. I also bought the size recommended by the vendor, Kastaway.
I didn't warm up or practice in the suit at all, and was pretty careful putting it on. When I looked at the tear closely, I didn't see any sign that I'd snagged it on something or torn it somehow.
I sent an email to blueseventy in Seattle, got a prompt response from Shawn Lucas and (indirectly) Roque Santos, and after I sent the picture, an RA#. I sent the torn suit back, and today received a brand spanking new replacement under warranty via UPS, no charge.
Excellent customer service, gentlemen, thank you!
I've mentioned before that I love the suit. I did not like my FS Pro full suit for breaststroke, but the B70, even with the full leg, works for all strokes.
I'm even happier with it now.
Parents
Former Member
My one, and only (and last), experience has been over the last 5 weeks. I ordered a $100 Nero Comp Swimskin in a 32. A few days later a package shows up.....its someone elses order from California! So I call their number, talk to someone and they say (as I suggested) I got his order, he got mine. So I say "email me a prepaid UPS label" and they say no problem. No email, no nothing. Call again, and again, and again.
Finally talk to a Megan and explain my ordeal and how I'm really pissed at B70 and its unacceptable. Of course they are now out of 32 Nero Comps so she got me a 10K (just a bigger zipper according to her) and threw in a pair of free goggles. Got it the next day. So SHE did her part, and I'm thankful. But the rest of the lot (including the one name I remember, Seth Raymond) can stick it. I won't be pushing your stuff.
My one, and only (and last), experience has been over the last 5 weeks. I ordered a $100 Nero Comp Swimskin in a 32. A few days later a package shows up.....its someone elses order from California! So I call their number, talk to someone and they say (as I suggested) I got his order, he got mine. So I say "email me a prepaid UPS label" and they say no problem. No email, no nothing. Call again, and again, and again.
Finally talk to a Megan and explain my ordeal and how I'm really pissed at B70 and its unacceptable. Of course they are now out of 32 Nero Comps so she got me a 10K (just a bigger zipper according to her) and threw in a pair of free goggles. Got it the next day. So SHE did her part, and I'm thankful. But the rest of the lot (including the one name I remember, Seth Raymond) can stick it. I won't be pushing your stuff.
