I reported earlier that my B70 Nero comp legskin developed a tear. I bought it the last day of LCM Nats in Portland on August 17. I swam 2 events in it there, one meet and 5 events in November, and finally 4 events at a meet in December. At the last meet a teammate noticed a tear developing. The hole looked like a seam or lamination in the fabric was letting go. The attached thumbnail shows the tear, which was above the stitched crotch seam and below the zipper. The stated warranty is 90 days, so I was about 3 weeks outside that when the tear developed.
I am 6'2" and 195, and the suit was a 30, so I was more or less within the guidelines. I also bought the size recommended by the vendor, Kastaway.
I didn't warm up or practice in the suit at all, and was pretty careful putting it on. When I looked at the tear closely, I didn't see any sign that I'd snagged it on something or torn it somehow.
I sent an email to blueseventy in Seattle, got a prompt response from Shawn Lucas and (indirectly) Roque Santos, and after I sent the picture, an RA#. I sent the torn suit back, and today received a brand spanking new replacement under warranty via UPS, no charge.
Excellent customer service, gentlemen, thank you!
I've mentioned before that I love the suit. I did not like my FS Pro full suit for breaststroke, but the B70, even with the full leg, works for all strokes.
I'm even happier with it now.
I recently, to my disappointment, had my first bad experience with customer service at B70. Three weeks ago, after only 4-5 swims, my almost new B70 got two rips. And it was not due to improper sizing or putting the suit on improperly. As everyone knows, I have an abundance of experience with B70s. I emailed the company and got a prompt response. I sent the suit back consistent with their directions the next day. And then nothing. Two follow up emails and nothing. I was told they were following up with the shipper and heard nothing. I had noted that I needed the suit to swim in a meet this weekend. As it turns out, I'm not swimming this weekend, but I am swimming next weekend. And I don't have a suit for Nats or other meets. Not thrilled with this development. I feel like I have no choice but to buy another suit as I have 3 more SCY meets coming up. But it likely won't be from B70 at this juncture.
I recently, to my disappointment, had my first bad experience with customer service at B70. Three weeks ago, after only 4-5 swims, my almost new B70 got two rips. And it was not due to improper sizing or putting the suit on improperly. As everyone knows, I have an abundance of experience with B70s. I emailed the company and got a prompt response. I sent the suit back consistent with their directions the next day. And then nothing. Two follow up emails and nothing. I was told they were following up with the shipper and heard nothing. I had noted that I needed the suit to swim in a meet this weekend. As it turns out, I'm not swimming this weekend, but I am swimming next weekend. And I don't have a suit for Nats or other meets. Not thrilled with this development. I feel like I have no choice but to buy another suit as I have 3 more SCY meets coming up. But it likely won't be from B70 at this juncture.
