B70 Customer Service

RE: B70 Customer Service

Former Member — Wed, 24 Mar 2010 08:00:29 GMT

Out of curiosity, did anyone continue producing tech suits after the youth/elite ban? Even without the Masters ban would they have soon become impossible to get? Honestly I think that FINIS has continued to produce their suits. This is PURE opinion but it is based on the fact that they have had 3 rounds of $20 blowout sales. Suits that were out of stock have come back only to go out of stock again. I will say, though, that it appears now that they have truly run out. I guess we'll see.

RE: B70 Customer Service

Water Rat — Tue, 23 Mar 2010 03:33:33 GMT

Am I the only person who missed that the 50% off offer on a new neroTX ended March 15th? I was told in mid-January when I tried to take advantage of the offer that I had to wait until February 15th. I had no idea and was never told the offer would expire one month later. I missed it by 8 days. I purchased my B70 last year when things looked pretty grim for them, based on the promise of 50% off a new compliant product. I feel a bit duped. If I'm one of a handful of people who missed this, shame on me but if I'm not, shame on B70 for biting the hand that feeds it.

RE: B70 Customer Service

Former Member — Sun, 21 Mar 2010 11:58:12 GMT

Dear all Wow, looks like some of you have had a great experience and others left wondering if we have gone home for the day. If any of you have any issues then please do contact myself or Eric Montiel at the blueseventy office eric@blueseventy.com (Operations manager) . The team in house are completely rammed with orders and buy backs etc (not that this is any excuse for bad comms and service) but we will endeavor to deal with you as we have always, in the best manner possible. If our efforts fail then for this we offer a big apology. We are struggling to get a good quantity of suits flowing to us from the factories right now, and with demand so high we are doing all we can to send out replacements etc. If we mess up it is not deliberate, it's because we are perhaps trying too hard to get suits out the door quickly etc, but i say this not as an excuse but more a reason. The shoot out prizes caught us off guard, and in particular myself as i was responsible for sending out the vouchers....so my hands are in the air and you may fire!!!! You can contact me direct or on here, my mail is dean@blueseventy.com here to help always. Thanks all, and please know we love all of the USMS group and we enjoy working with you all. Deano (The British guy)

RE: B70 Customer Service

Karen Duggan — Fri, 19 Mar 2010 04:18:15 GMT

Leslie- I haven't got mine yet. Hopefully soon!

RE: B70 Customer Service

The Fortress — Wed, 17 Mar 2010 08:42:19 GMT

Problem fixed! :) Thanks B70. New nero comp and new nero TX. I'm excited to try the latter this weekend.

RE: B70 Customer Service

Former Member — Fri, 12 Mar 2010 15:10:35 GMT

I've wondered if that were the case, but it is still too early to tell, IMO. And the record Phleps broke was from 2006...not exactly the height of the tech suit craze. Yup. The older record was set in jammers.

RE: B70 Customer Service

Former Member — Fri, 12 Mar 2010 08:40:28 GMT

What percentage of the world records would you predict will be broken in 2010? As it stands every single world record, men's and women's, LCM and SCM, except the 1500s, was set in 2008 or 2009. In fact only 2 men's and 3 women's LCM records date back to 2008. I would feel pretty confident betting against records being broken at anything like that rate this year. en.wikipedia.org/.../List_of_world_records_in_swimming

RE: B70 Customer Service

The Fortress — Fri, 12 Mar 2010 04:33:54 GMT

OK, I e-mailed B70. Within about 10 min I had a response telling me to send it back with a return number. I'm assuming I'll get another one, but they didn't say. I'll send it off today, and let you know :agree: That's what I did too, that's the response I got, and then nothing happened. Seriously, had I known, I would have kept the suit with the rip and given it to someone else to use with a brief!

RE: B70 Customer Service

Karen Duggan — Fri, 12 Mar 2010 04:22:00 GMT

Hey did you score your size 28, Karen? I heard someone who ordered that size months ago was told "back order." I was lucky to get a brand new one for $60 from a high school team thanks to a friend. :) OK, I e-mailed B70. Within about 10 min I had a response telling me to send it back with a return number. I'm assuming I'll get another one, but they didn't say. I'll send it off today, and let you know :agree:

RE: B70 Customer Service

Karen Duggan — Fri, 12 Mar 2010 03:30:51 GMT

Hey did you score your size 28, Karen? I heard someone who ordered that size months ago was told "back order." I was lucky to get a brand new one for $60 from a high school team thanks to a friend. :) I haven't even called yet! I've been so busy swimming (between 2-4 times/day), taxi-ing children, and, oh yeah, working (I should be doing that too!), that I simply haven't. I should do it now while I'm thinking about it. I'll let you know. I have my Yingfa and a Finis, both that I really like, so I'm not too worried about it at the moment.

RE: B70 Customer Service

Patrick W. Brundage — Fri, 12 Mar 2010 02:55:23 GMT

Yup. The older record was set in jammers. Would Lochte have been in a tech suit in 2007 when he set the 200 yard IM record? My hypothesis is that we're going to still see fast times and still see records getting broken. I can't imagine that Phelps is in peak shape right now, no matter how fast he's swimming. Whenever he and other world elites next peak for an LCM meet, I think we'll still see world records taken down. Maybe then, everyone will realize the psychological power of hype and marketing (kudos Speedo et. al.), the prowess of the athletes and we can put this whole thing behind us ... oh yeah, and re-approve the Nero Comp since we'd realize by then that they don't matter nearly as much as the swimmer inside them.:)

RE: B70 Customer Service

Chris Stevenson — Fri, 12 Mar 2010 02:49:30 GMT

I'm sorry. I didn't realize that one could address the economics of a country and leave out the political part. You're right, one could never influence the other. Economics and politics are certainly related but not quite the same thing, no. (And of course I never mentioned any specific country at all.)

RE: B70 Customer Service

The Fortress — Fri, 12 Mar 2010 02:46:17 GMT

I'm sorry. I didn't realize that one could address the economics of a country and leave out the political part. You're right, one could never influence the other. :bow: I'll go back to sticking my head under the water now. :bliss: Hey did you score your size 28, Karen? I heard someone who ordered that size months ago was told "back order." I was lucky to get a brand new one for $60 from a high school team thanks to a friend. :)

RE: B70 Customer Service

Karen Duggan — Fri, 12 Mar 2010 02:43:13 GMT

The fact that it's an unethical cheat? :bolt: ("Free markets" are nice as theoretical concepts, but they don't actually exist in the real world anyway.) I'm sorry. I didn't realize that one could address the economics of a country and leave out the political part. You're right, one could never influence the other. :bow: I'll go back to sticking my head under the water now. :bliss:

RE: B70 Customer Service

Karen Duggan — Thu, 11 Mar 2010 12:30:35 GMT

Fort, you jinxed me. I wore mine today to workout b/c I am beyond sore and can hardly move my arms. Funny that the suit didn't really help too much, 'cause I still had to move my arms!!! :lmao: Taking it off though I noticed a rip. I haven't had it that long, so I'll be contacting them today to see if they happen to have a 28 that is lonely on their shelf, and would like a good home.

RE: B70 Customer Service

The Fortress — Thu, 11 Mar 2010 12:04:21 GMT

Sorry to gloat, but I'm so glad I didn't drop $500 on one of these things, that are going to be banned soon anyhow. Hmmmm ... gloating over someone's misfortune? Maybe this should go on the hyper-competitive no no list. I paid $100 for mine. However, I would still appreciate it being replaced since I had used it far less than the guaranteed 15 swims. I have since also heard several other B70 ordering and replacement problems, so I'm thinking scarcity could be an issue.

RE: B70 Customer Service

Patrick W. Brundage — Thu, 11 Mar 2010 11:12:28 GMT

I never dealt directly with B70 from a service perspective, but these suits were/are great value for $. I bought my first B70 in Nov 2008 and am still racing in it. Yeah, it's gotten a little looser, but it's still great to throw on for in-season meets. I bought a new one in Oct 2009 for a tighter fit and expect that I'll use it for years to come -- in meets until June 1, in selected training and in OW events as long as they're legal and/or when I want to swim in a wetsuit division with relatively warm water. I also wear a B70 wetsuit for cold water swims. I really do think it's a great company that makes great products. With all that said, I kind of doubt I'll buy any super high tech jammers as I'm having a hard time believing they'll be much incremental advantage of the new B70/Speedo/TYR versus something like Aquapel, Aquablade, etc. I might change my mind by the time my fall SCM taper meet or Mesa SCY Nationals rolls around.

RE: B70 Customer Service

knelson — Thu, 11 Mar 2010 10:44:39 GMT

I paid right around $300 for mine just about one year ago. In my opinion I've gotten my money's worth. Let's see, I used it at PNA Champs last year, Clovis Nationals, the Fat Salmon and Big Shoulders OW swims, a SCM meet in December and the One Hour Postal. And I've still got a couple more pool opportunities left and then I believe it's still legal for open water this summer.

RE: B70 Customer Service

Chris Stevenson — Thu, 11 Mar 2010 08:44:42 GMT

Sorry to gloat, but I'm so glad I didn't drop $500 on one of these things, that are going to be banned soon anyhow. While I too am glad the old suits are banned, two corrections: they weren't $500 and (even after this SCY season) they are still around in FINA-legal versions. So issues of customer service are still important, particular for people trying to get trade-ins.

RE: B70 Customer Service

Chris Stevenson — Thu, 11 Mar 2010 07:57:44 GMT

I think some of the elite swimmers are showing that, maybe, just maybe, the suits didn't have as much an impact as people thought (nbcsports.msnbc.com/.../). I've wondered if that were the case, but it is still too early to tell, IMO. And the record Phleps broke was from 2006...not exactly the height of the tech suit craze. I think the jury is still out, though I am encouraged by some fast NCAA times. (But again, I think the fastest suit most colleges used as a LZR.) I do wonder about those fast sprint free times, though. They seem almost untouchable for the immediate future.

RE: B70 Customer Service

Patrick W. Brundage — Thu, 11 Mar 2010 07:25:18 GMT

The fact that it's an unethical cheat? :bolt: I think some of the elite swimmers are showing that, maybe, just maybe, the suits didn't have as much an impact as people thought (nbcsports.msnbc.com/.../).

RE: B70 Customer Service

Chris Stevenson — Thu, 11 Mar 2010 06:58:57 GMT

Abomination, I mean Obamanation. Same thing. Speaking of bad customer service!!! Please leave the politics out of this; it's against forum rules anyway.

RE: B70 Customer Service

Former Member — Thu, 11 Mar 2010 06:36:55 GMT

Sorry to gloat, but I'm so glad I didn't drop $500 on one of these things, that are going to be banned soon anyhow.

RE: B70 Customer Service

lauraval — Thu, 11 Mar 2010 05:34:53 GMT

I LOVE YOU B-70. I don't care what anyone says.

RE: B70 Customer Service

Karen Duggan — Thu, 11 Mar 2010 04:46:38 GMT

Abomination, I mean Obamanation. Same thing. Speaking of bad customer service!!!