Purchasing Team suits: Good source vs. Bad source

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Mon, 17 Mar 2008 12:23:25 GMT

thanks everyone. Although Agon might be able to do their suits cheaper overseas... if they do not know the first thing about satisfying customers then they will have to learn the hard way. I would never do business with them again. It was my understanding that they provided web support to help with facilitating the ordering process. I assigned the suits ordering to a member of my team.... so we were in it too deep to turn back when I learned that they did not help by puting up a web page that would do all the ordering, payments, and shipping via one's credit card. And I will add that agon did send us a trial suit package... but who sends someone an assortment of suits and for men, gives a drag suit for a size 32 suit. This suit easily slid on me (size 38). My guess was that they actually tagged the suit incorrectly. When I ordered a size 38, the suit was HUGE. Obviously, I made the wrong assumption. Anyone who really understands the business would have included in the try on package men's suits that were either jammers, or 'speedo' style suits in the smaller sizes, and then added in some drag suits in the larger sizes. I just thought agon did a poor job at this too. By the way, no flyer in with the suits that would have explained that the suits tend to run big. They just don't have what it takes. what more can I say ? miserable experience. And what can you say from a company (small) who's president won't actually speak to the customer. What are they so afraid of ? unbelievable !:(

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Mon, 17 Mar 2008 07:50:21 GMT

Wow, I read this post and just shake my head:shakeshead: I mean talk about a lack of accountability and passing the buck... YOU are quite good at blaming someone else, but what was YOUR role in all of this? Especially from someone with your "printing experience"? Part of the problem was that we chose a black suit with a deep maroon colored logo. You chose the colors the fact is: even if the proof sent over the internet showed 'high' contrast of logo color vs suit color... someone in the production group at agon should have raised a flag and stopped for a second to question the job. Agon did not do this. AND then they take no responsibility. I don't care if they are busy or a small company... you are only as good as your last performance! I have a background with some printing, and I can not imagine why someone would not have questioned the job. The point is: why even print a logo, if you can not see it when standing 6 feet away ? You asked them to...You explicitly chose the colors and placed the orders. And I will add that agon did send us a trial suit package... but who sends someone an assortment of suits and for men, gives a drag suit for a size 32 suit. This suit easily slid on me (size 38). My guess was that they actually tagged the suit incorrectly. When I ordered a size 38, the suit was HUGE. Obviously, I made the wrong assumption. Anyone who really understands the business would have included in the try on package men's suits that were either jammers, or 'speedo' style suits in the smaller sizes, and then added in some drag suits in the larger sizes. I just thought agon did a poor job at this too. By the way, no flyer in with the suits that would have explained that the suits tend to run big. They just don't have what it takes. what more can I say ? miserable experience. And what can you say from a company (small) who's president won't actually speak to the customer. What are they so afraid of ? unbelievable !:( And they sent you sample suits? And YOU made assumptions. And you still blame someone else. Sorry, but you played a big role in this fiasco and deserve to share a large portion of the blame IMHO. If you approached them as harshly as in this post, I'm not so sure that I blame them for brushing you off...

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Sun, 16 Mar 2008 15:51:15 GMT

sky_flyer I am sorry that you had such a bad experience with Agon. I am familiar with them. I work for a competitive swimwear company. We sell Speedo, TYR, Nike, Dolphin, and Reebok brand suits and equipment. You'll find we are easy to do business with and will provide you with excellent customer service. We have customers all over the nation. I will PM you and provide some more information. I hope I am not overstepping any boundaries on this forum; that is why I will not post the name and number of my company, but you did inquire about locating a "good swim suit company." Thanks.

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Sun, 16 Mar 2008 09:47:17 GMT

...they actually admitted that nobody had checked the job when it arrived at their nashville site from overseas! "From overseas"? That explains how they're able to produce their products for a reasonable price. Agon provides a product that is different from most of the others I've seen. From their catalog and the suits that I've seen in person, it looks like they are actually dyeing the fabric with the custom design, then cutting and sewing the swimsuits from that fabric. The result is truly a one-of-a-kind suit. The other "team" suits that I have seen use an already-made suit (such as Speedo) and then apply a silkscreened logo. I've seen them with logos on the chest (women's suits) or on the butt. The disadvantage of doing this is that the logo is probably going to eventually peel off. With Agon's custom-dyed fabric, that's not an issue. I always wondered how Agon was able to produce their custom fabrics. Apparently they "outsource" that part of the operation. Anna Lea

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Sun, 16 Mar 2008 06:39:07 GMT

I agree. But what can you do when you expect a company that does logos on swim suits full time, 24/7, and then blunders a job so bad, gives no professional help, and then refuses to want to do anything. They spoke about giving us a new color by paying $100 for a color mix -- but this does nothing for the suits we already recieved. They were so backwards, that when we first complained they actually admitted that nobody had checked the job when it arrived at their nashville site from overseas! Imagine. They do not even have any quality control. They were shameless and the pits. I would never do business with them again.:lolup:

RE: Purchasing Team suits: Good source vs. Bad source

pwolf66 — Sun, 16 Mar 2008 02:46:59 GMT

Scott, Why was Agon picked over a local swim shop? Or even one of the larger on-line swim shops? Was it price? If so then there might be reasons why they were the cheaper(est) option. Paul

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Thu, 13 Mar 2008 12:31:03 GMT

Thanks everyone for the replies: the fact is: even if the proof sent over the internet showed 'high' contrast of logo color vs suit color... someone in the production group at agon should have raised a flag and stopped for a second to question the job. Agon did not do this. AND then they take no responsibility. I don't care if they are busy or a small company... you are only as good as your last performance! I have a background with some printing, and I can not imagine why someone would not have questioned the job. The point is: why even print a logo, if you can not see it when standing 6 feet away ? These folks are in the swim suit design and graphics business seven days a week, 365 days a year. They are the pro's. The did a poor job, and I would never do business with them again. Lastly, Agon, in my opinion, has very poor skills when it comes to both 'production' and customer satisfaction. I should have went with a bigger more established company who would have had a process in place to deal with the issue before it got to this point. I wanted to speak to their President, and was told that he doesn't talk to customers. Can you believe this ? And someone said they are a small company? Just unbelievable. Just unbelievable.

RE: Purchasing Team suits: Good source vs. Bad source

aquageek — Thu, 13 Mar 2008 08:41:53 GMT

but they also are a busy smaller company, taking the suits back or redoing them for you would have been highly costly. It would have been a whole lot cheaper than getting bad press on this website. They should be able to satisfy their customers. Their size is irrelevant but will become increasingly relevant if they continue with sub-standard customer service. Kast-A-Way and Kiefer are generally great to work with.

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Wed, 12 Mar 2008 15:55:57 GMT

I've seen a lot of teams in the high school area order from Agon, and I've never heard a good thing about them, unfortunately. Always problems with the logo or seams.

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Wed, 12 Mar 2008 12:32:41 GMT

Agon should have brought up the fact that maroon artwork would not work well with the black suit... Google "Kast-A-Way Swimwear"... they are a good bunch to work with.

RE: Purchasing Team suits: Good source vs. Bad source

ande — Wed, 12 Mar 2008 11:50:45 GMT

it's common knowledge dark colors don't contrast well you ordered the suits with team logos (not easy to return) how many suits did you order? why didn't you order one suit to see what it actually looked like before ordering them all? not many people get team logos on suits most get team logos on caps some get temporary tat team logos A Just wondering: we recently purchased team suits from agon swim. The result was a logo that you can barely see. Part of the problem was that we chose a black suit with a deep maroon colored logo. Since this was our first time ordering suits, I would have thought that Agon would have had some production folks who would have raised a question with our order -- not so!!:mad::mad: Agon does't feel that have any responsiblities here. I feel they could use a understanding the value of 'good customer satisfaction'. Can anyone comment on a good swim suit company ? Or has anyone else experienced similiar problems?

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Wed, 12 Mar 2008 10:17:56 GMT

I don't recommend logo's on team suits. Most year round teams will choose a solid or 'team panel' suit in the team color(s). Some will have a local company embroidery them or apply a heat transfer if they want a logo. Logo or team swim caps work well with the basic suit, they are cheap and easy to source and give a 'team look'. I can't speak for or against Agon, but many times teams are only looking for the cheapest price on suits......

RE: Purchasing Team suits: Good source vs. Bad source

Former Member — Wed, 12 Mar 2008 05:31:30 GMT

I see your frustration with Agon, but they normally do do a great job--as far as I can tell by having seen so many other teams suits done by them. It may have been unprofessional of them not to tell you that this combination wouldn't be great...but they also are a busy smaller company, taking the suits back or redoing them for you would have been highly costly.

RE: Purchasing Team suits: Good source vs. Bad source

aquageek — Wed, 12 Mar 2008 01:17:47 GMT

If you can, always order via your local swim shop.